Refund policy

WHAT IS THE RETURN POLICY FOR THE PRODUCT PURCHASED AT STACKED FURNITURE?

Items sold at Stacked Furniture are covered by a 7-day return. All you need to do is ship the item back to us. Store credits are issued once the item is received and cleared by our warehouse team. The initial delivery charge is non-refundable and non-convertible to store credits. A restocking fee of 20% or Php1,000 (whichever is higher) will be charged for returned items. Please note that we reserve the right to refuse a return or replacement if it has been evaluated by our Quality Control team that the items went through abuse and/or misuse.

RETURN ELIGIBILITY: (Must meet ALL requirements)

  • Item must have the original box/packaging
  • Unused condition
  • Unassembled and unmodified unit
  • Must have the original receipt

Items that cannot be returned includes:

  1. Clearance/Sale Items
  2. Personalized, Customized, Made to Order Items.
  3. Items marked as “Non-Returnable”

HOW TO RETURN AN ITEM?

The customer must contact us through our Contact Us page and specify the order number and a brief explanation for the reason for return. Items will be inspected by our Quality Control team for verification. The customer is responsible for the shipping back items. No returns will be accepted without prior approval of return. If an order was picked up in-store, the item must be returned in-store. If an order was delivered, you may return the item in-store. We also offer pickup services for an additional fee. Returns may only be approved for the following reasons:

  1. DEFECTIVE ITEMS.
    • Upon delivery or arrival of the items, we strongly require customers or its representatives to carefully inspect the items for any functional damages, factory defects and note it on the receipt.
    • We would decline reasons like:
      • “I am in a hurry and was not able to fully check the items.”
      • “Your crew was in a hurry and did not ask to inspect the items.”
      • “I was not around or the person who received the items is not authorized when the delivery arrived, so I was not able to check.”
    • If there are damages upon delivery, PLEASE DO NOT RECEIVE THE ITEM.  
  2. ITEM IS NOT AS ADVERTISED.
  3. WRONG PRODUCT DELIVERED.

 

Additional Notes:

  • Damage incurred due to misuse of the items is not covered by warranty/returns policy.
  • Warranty does not cover wear and tear.
  • Change of mind regarding the purchase made does not entitle the customer for refund or exchange under Republic Act 7394 or the Consumer Act of the Philippines.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at stackedfurniture@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at stackedfurniture@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.